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Compare leading software vendors side by side to make smarter, faster decisions. This comparison highlights the strengths and limitations of each platform across key categories such as features, user experience, support, and scalability. Whether you're evaluating two or three options, viewing them in parallel reveals how each vendor aligns with your business needs. Cut through marketing noise and focus on objective, functional differences that matter. Use this layout to simplify complex buying decisions and ensure you're investing in a solution that delivers real value for your team and long-term strategy.
Criteria | ibex | incontact | infor |
---|---|---|---|
Category | CRM | CRM | CRM |
Website Presence | Highly professional, fast and secure site | Highly professional, fast and secure site | Highly professional, fast and secure site |
Company Size | 10,000+ employees | 1,000+ employees | 17,000+ employees |
Funding or Valuation | Public company | Raised $7.77M over 7 funding rounds | Acquired by Koch Industries |
Customer Reviews | Positive reviews in BPO sector | 3.4 out of 5 stars on Glassdoor | Positive reviews in ERP sector |
Technology Stack | Proprietary analytics and digital platforms | Cloud-based contact center solutions | Comprehensive ERP, CRM, and SCM solutions |
Security Certifications | PCI-DSS and ALCPA SOC certified | Compliant with industry standards | Compliant with industry standards |
Partnerships | Collaborations with major brands | Collaborations with major cloud providers | Collaborations with major enterprises |
Social Proof & Community | Recognized by Newsweek for remote work excellence | Active in contact center communities | Active in enterprise software communities |
Demo/Free Trial | Contact for service demonstrations | Offers product demonstrations | Offers product demonstrations |
Global Presence | Operations in 31 facilities worldwide | Operations in multiple countries worldwide | Operations in over 170 countries |